Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how LuminaryDMA (“LuminaryDMA,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you access or purchase our digital products, software, licenses, Discord bots, storefronts, websites, and support services.

1. Information We Collect

Depending on how you interact with LuminaryDMA, we may collect:

• Your Discord username, user ID, and publicly available profile information;
• Your email address and other contact information you provide;
• Information submitted through support tickets, forms, or communications;
• Order details, purchased products, payment status, transaction identifiers, and license information;
• Technical information such as IP addresses, device or browser information, activity logs, and error reports; and
• Information needed to detect fraud, abuse, unauthorized access, or violations of our terms.

Payments may be handled by third-party payment processors. We do not directly store full credit card or bank account details.

2. How We Use Information

We may use collected information to:

• Process and verify purchases;
• Deliver digital products, software, licenses, and service access;
• Operate and maintain our Discord bots and other products;
• Provide customer support and manage support tickets;
• Authenticate users and verify product ownership;
• Prevent fraud, abuse, chargebacks, and unauthorized access;
• Diagnose technical issues and improve our products;
• Enforce our policies and agreements; and
• Meet legal, security, and compliance obligations.

3. How We Share Information

We do not sell your personal information.

We may share limited information with:

• Payment processors and transaction providers;
• Discord and other platforms used to provide our services;
• Hosting, database, analytics, licensing, and security providers;
• Staff or contractors who need the information to fulfill orders or provide support;
• Authorities or other parties when required by law; and
• Relevant parties when reasonably necessary to investigate fraud, abuse, security threats, or violations of our terms.

These providers may process information under their own privacy policies.

4. Data Security

We use reasonable administrative and technical measures to protect collected information. These measures may include restricted staff access, access controls, secure service providers, and internal authorization requirements.

However, no online service or storage system can guarantee complete security. You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.

5. Data Retention

We retain information only for as long as reasonably necessary to:

• Fulfill and verify purchases;
• Maintain licenses and product access;
• Provide support;
• Prevent fraud and abuse;
• Resolve disputes; and
• Meet legal, accounting, or compliance obligations.

Retention periods may vary depending on the type of information and why it was collected. Some transaction, security, and fraud-prevention records may be retained after an account or support request is closed.

6. Your Choices and Rights

Depending on your location, you may have the right to request:

• Access to certain personal information we hold about you;
• Correction of inaccurate information;
• Deletion of certain information; or
• Information about how your data is used or shared.

We may need to verify your identity before completing a request. We may also retain information when reasonably necessary for transaction records, fraud prevention, security, dispute resolution, or legal compliance.

7. Cookies and Similar Technologies

Our websites or storefronts may use cookies or similar technologies that are necessary for account access, security, preferences, analytics, or service functionality. Third-party platforms may also use these technologies according to their own privacy policies.

8. Third-Party Services

LuminaryDMA products may interact with services operated by third parties, including Discord, payment processors, storefront providers, and hosting platforms.

Your use of those services is also governed by their respective terms and privacy policies. LuminaryDMA is not responsible for the independent privacy practices of third parties.

9. Children’s Privacy

LuminaryDMA’s products and services are not directed to children under 13 or the minimum digital-consent age required in their jurisdiction. We do not knowingly collect personal information from children below the applicable age.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

10. International Data Processing

Information may be processed or stored in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we will handle such information using legally recognized safeguards.

11. Changes to This Policy

We may update this Privacy Policy when our products, practices, or legal obligations change. The updated policy will be posted with a revised “Last updated” date. Changes become effective when posted unless otherwise stated or required by law.